Team of Experts

We recognize that for you to be successful, you need support

At Hyatt, we know that fully supported planners make for a seamless event experience. That’s why we provide extensive support for whatever kind of event you’re planning.


Director of Events

Frances Goss

A 28-year veteran of Hyatt, Frances did not plan on a career in hospitality. Her hospitality career began at Hyatt Regency O’Hare in the Events Department.  She has lead teams at Hyatt properties in Chicago, Wisconsin, Phoenix, Nassau, and now, Maui.  Frances also spent two years in Jamaica and Mexico, training Events and Banquet teams for Hyatt’s all-inclusive brands, Ziva and Zilara. Her success in all these areas earned her the company-wide Events Leadership Award for 2018.

Frances is especially proud to foster Hyatt’s philosophies, as they align with her own values. These core values include community service, sustainability and caring for people. She believes that when we do business with a customer, we are partners, striving together for the same goal, a successful program.

Team of Experts


Fred Findlen

General Manager

38 Years with Hyatt


David Flegel

Executive Chef

24 Years with Hyatt


Glenn Rice

Executive Sous Chef

17 Years with Hyatt


Shane Komine

Director of Food and Beverage

2 Years with Hyatt

13 Years in the Hospitality Industry


Fran Bracikowski

Assistant Director of Food and Beverage

30 Years with Hyatt


Camila Martinez

Event Planning Manager

2 Year with Hyatt


Jason Baer

Director of Sales and Marketing

14 Years with Hyatt


Alexandra Santa

Director of Group Sales

12 Years with Hyatt


We’ve established a partnership with these vendors that have a proven track record of working with our hotel and customers to deliver successful events. We’ve done the research and put them to the test, so you don’t have to!

Tihati Productions Ltd.


Tihati prides itself in authentic Polynesian entertainment and currently employs over 1000 employees, musicians, singers, dancers, and choreographers from every Polynesian island group.  Tihati also provides a large variety of top lounge entertainment, including some of Hawaii’s premier local acts.  Come and explore the best entertainment show production that Hawaii has to offer!


Cheryl Holderbaum

Tel: 808-877-7627

Email: cheryl@tihati.com

Blue Hawaiian Activities


We are a full-service concierge company passionate in providing exceptional guest service.
• We offer complimentary activity and concierge services specializing in reserving the most sought-after activities, restaurants, and transfers.
• We offer customized microsites for prearrival bookings.
• Our knowledgeable activity planners serve large groups of more than 600 guests, designing unique personalized experiences.


Courtney Meadows | Concierge Manager

Tel:  808-495-6386

Email:  CMeadows@bluehawaiian.com


Destination Management Company

For 40 years, MC&A has delivered clients innovative destination solutions through our unique consultative approach, creative vision, and on-the-ground knowledge of sought-after destinations.

From the biggest picture to the smallest detail, MC&A delivers quality.


Email:  HI@mcadmc.com

Country Bouquets Maui

Floral Decor

Country Bouquets Maui is a full-service florist and the premier destination for all of your floral needs.  Located on the beautiful island of Maui, we specialize in creating your dream destination wedding or event.  With over 28 years of experience, we have been knowns for capturing life's most precious moments.  We pride ourselves in making your wedding the most memorable day of your life.  All while focusing on your unique style, vision, and personality.  


Shelley Rezents

Tel: 808-572-6928

Email: cbm@countrybouquetsmaui.net